Complaints Handling in Health and Care
Level 1 | Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
Mandatory Compliance
Summary
- CPD Certified Certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Welcome to our online Complaints Handling in Health and Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
This online Complaints Handling in Health and Care training course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.
If patients or service users are unhappy with the care or treatment they have received, they have the right to:
- Make a complaint
- Have that complaint investigated
- Be given a full and prompt reply.
Entry requirements - no prerequisites required
Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification - Downloadable CPD certified certificate
Cost(s) of assessment and certification - Assessment and certification costs included in the course price
Course accreditation - CPD Certification Service (CPDUK)
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
CPD
Course media
Description
Course aims and objectives
The aims and objectives of this online Complaints Handling in Health and Care training course are to improve learners’ understanding of how to handle complaints in health and social care settings.
Learning outcomes
On completion of this online Complaints Handling in Health and Care training course, the learner will know more about:
- The fundamental principles of complaints handling.
- Why it is important to handle complaints effectively.
- Understand why people complain.
- Understand why it is essential to understand customer needs when they complain.
- Steps for handling customer complaints.
- How to handle patient/service user complaints.
- Strategies for service recovery (following a complaint).
- How to handle difficult customers.
- How to handle patient/service user feedback.
Why is this Complaints Handling in Health and Care course important?
Staff should be aware that complaints are a top priority issue in your business; anyone who deals with them must have sufficient authority to resolve them completely.
Complaint-handling training teaches the process and methodology needed to create effective customer complaints-handling procedures to improve customer care, satisfaction and complaint resolution rates. Although no one likes being criticised, customer complaints provide an opportunity to identify and rectify specific problems in your business. They can also help you to develop your relationship with your customer by allowing you to demonstrate that you value their trade by taking their concerns seriously.
What is covered in this course?
This online Complaints Handling in Health and Care training course covers the following:
- An introduction to the critical principles of complaints handling
- Why it is important to handle complaints effectively
- Defining a complaint
- Understanding why people complain
- Identifying a complaint as a gift
- Why it is essential to understand customer needs when they complain
- Steps for handling customer complaints
- Understanding customer characteristics
- How to handle patient/service user complaints
- Critical steps to handling complaints successfully
- Why it is essential to understand what your customers/service users think
- Strategies for service recovery (following a complaint)
- Some vital statistics relating to healthcare and social care complaints
- How to handle difficult customers
- How to handle patient/service user feedback
- What happens if the complainant is unhappy?
- How to make a complaint (NHS and other services)
- How to complain about adult social care services.
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Who is this course for?
This online Complaints Handling in Health and Care training course should be completed by those who work in health and social care services including:
- NHS medical, nursing, AHP and care staff
- Locum doctors and nurses
- Locum allied health professionals (AHPs)
- Agency nurses
- Agency workers
- Healthcare assistants
- Support workers
- Care assistants
- Community services.
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Requirements
Learn anywhere, anytime on any device.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Complaints Handling in Health and Care - Online Training Course - Level 1 - CPDUK Accredited.
Questions and answers
Can someone who is a carer do this course.? I mean someone who is not a nurse
Answer:Good day, I trust you are well. Please know that this course Complaints Handling - NHS is available for Doctors, Nurses, Allied Healthcare Workers, Healthcare Assistants, Social Care Support Workers and Voluntary Staff working in the NHS. Should you have any concerns, please let us know. Many thanks, Jessabelle
This was helpful.hiya I am waiting to start this course how do I start?
Answer:Good day, Farrah I hope you are doing well. Login details are sent to the learner or administrator via email within a few minutes of purchasing the course(s). Please check your email inbox. You should see an email with your username and password. If you do not find these details in your inbox, please check your junk/bulk email folder. Some email providers automatically send the email with your login details to the junk/bulk email folder. Kind regards, LearnPac System
This was helpful.Can I enroll on this course if I'm trying to gain employment in nhs Social work, mental health nurse/ midwifeWhat do you recommend as starting course
Answer:Good morning Kerry, Thank you for contacting us. Unfortunately, learners do not become a qualified social worker, mental health nurse or midwife after completing our online course. You will have to attend a practical session and gain a full qualification for this. Our courses are ideal for learners looking to up-skill their theoretical knowledge and is ideal for refreshers. Please do not hesitate to contact us should you have any further questions. Kind regards, Herson
This was helpful.
Certificates
CPD Certified Certificate
Digital certificate - Included
A digital CPD-certified certificate can be downloaded from the learner's account once a learner has successfully completed the course with an 80% pass mark or better in the end-of-course assessment.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
